Hi Everyone! I have some big news to share… The Happiness Engineer role is once again open to new applicants!
What is a Happiness Engineer?
Happiness Engineers are what we call the customer support representatives at Automattic. Our purpose in the company is to engineer happiness, both for the customer and the company. We are the advocates of Automattic to our customers, and we are also the voice of our customers to Automattic. We are not there to simply fix problems, or get broken sites working again. We look to alway go above and beyond, engineering happiness in any situation, with anybody we interact with.
The role of a Happiness Engineer is unique, yet critical, right now in the world. COVID-19 has turned many people’s lives up-side-down. Change is not necessarily a bad thing. But continued restlessness and uncertainty can easily breed pessimism and negativity.
People who contact support may feel this the most. We’ve see customers contacting us while dealing with family/kids at home. Or those who have been thrown into a rough spot with work and needing to quickly whip up a site for their business. Or even start a new business all together. Often times, they are contacting us while dealing with unfamiliar stresses around them – many of which are not directly related to the issue they are contacting us about.
Happiness Engineers have a unique opportunity right now where we are given a small window to engineer some happiness in the lives of our customers facing perilous times. To be fair, Happiness Engineers are also going through the same hardships. COVID-19 has hit us all. But I myself find some happiness in being able to iron out the frustrations of customers, or even simply being a listening ear for a little, and see them leave chat with a little more optimism and hope for what’s ahead.
Count Me In! How do I apply?
OK, that last section wasn’t your typical “come work with us” blurb. But it shares a bit about where my heart is at as I work right now. And I hope you get the picture, we’re not simply looking for technical support reps. We are looking for those who are eager to engineer happiness in others, despite what they themselves might be feeling or going through right now.
The official application page can be found here: Work With Us – Happiness Engineer. We’re looking for applicants from specific time zones around the world. And if you have WooCommerce experience, we would love to hear about that, too! Applications are open until May 7th, so check it out and give it a go if you think the role is for you.
It took me two applications before I got into the role of a Happiness Engineer. If you’re new to my blog, you may want to checkout some of my post below to see what a journey it was for me to get here. In short… it was tough – but very much worth it!
If the role interests you and you have any questions, feel free to contact me. I can’t provide any “inside information” or get you any closer in the door. But I can share a candid perspective about the role and what I think about the work as a Happiness Engineer.