Looking through a window at Ben working at his desk

The work and life of a Community Education Manager in Japan

Category: Customer Support

  • A year since my first time co-working

    A year since my first time co-working

    I was looking over my blog, seeing what I published this time last year. To my surprise, it was about my first time co-working in a coffee shop: Huh… It’s funny, because when you think of 2020, one of your first thoughts are “I couldn’t do this or that – due to covid.” But we […]

  • The Happiness Engineer Role is Open!

    The Happiness Engineer Role is Open!

    Hi Everyone! I have some big news to share… The Happiness Engineer role is once again open to new applicants! What is a Happiness Engineer? Happiness Engineers are what we call the customer support representatives at Automattic. Our purpose in the company is to engineer happiness, both for the customer and the company. We are […]

  • Exit: The Game – The Secret Lab (Treasure Box 7)

    Exit: The Game – The Secret Lab (Treasure Box 7)

    Ever since I was younger, I have always been intrigued by riddles and puzzles. My favorites are mathematical puzzles, especially if they include some aspect of geometry. The stimuli of trying to solve a puzzle gets me invigorated. When I was in primary school, I made a couple of my own puzzle books. I would […]

  • Almost at the End…

    Almost at the End…

    Hi everyone! This may have been my largest stint between posts… two weeks! So much has happened in that time. I continue to learn, grow and work through the Trial. As I have just over a week left to go, I thought I would share my thoughts so far and perhaps my goals for the […]

  • DevTools says “He finally found me!”

    DevTools says “He finally found me!”

    Hello everyone. Today’s post is a bit more technical. It is about Chrome DevTools… According to Google, the creators of Chrome DevTools… Chrome DevTools is a set of web developer tools built directly into the Google Chrome browser. DevTools can help you edit pages on-the-fly and diagnose problems quickly, which ultimately helps you build better […]

  • Customer Satisfaction is Worthless, Customer Loyalty is Priceless

    Customer Satisfaction is Worthless, Customer Loyalty is Priceless

    Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrations […]