The Happiness Engineer Role is Open!

Hi Everyone! I have some big news to share… The Happiness Engineer role is once again open to new applicants! What is a Happiness Engineer? Happiness Engineers are what we call the customer support representatives at Automattic. Our purpose in the company is to engineer happiness, both for the customer and the company. We areContinue reading “The Happiness Engineer Role is Open!”

Exit: The Game – The Secret Lab (Treasure Box 7)

Ever since I was younger, I have always been intrigued by riddles and puzzles. My favorites are mathematical puzzles, especially if they include some aspect of geometry. The stimuli of trying to solve a puzzle gets me invigorated. When I was in primary school, I made a couple of my own puzzle books. I wouldContinue reading “Exit: The Game – The Secret Lab (Treasure Box 7)”

Almost at the End…

Hi everyone! This may have been my largest stint between posts… two weeks! So much has happened in that time. I continue to learn, grow and work through the Trial. As I have just over a week left to go, I thought I would share my thoughts so far and perhaps my goals for theContinue reading “Almost at the End…”

DevTools says “He finally found me!”

Hello everyone. Today’s post is a bit more technical. It is about Chrome DevTools… According to Google, the creators of Chrome DevTools… Chrome DevTools is a set of web developer tools built directly into the Google Chrome browser. DevTools can help you edit pages on-the-fly and diagnose problems quickly, which ultimately helps you build betterContinue reading “DevTools says “He finally found me!””

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrationsContinue reading “Customer Satisfaction is Worthless, Customer Loyalty is Priceless”

My Support Philosophy… Done (?)

Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think😉 While the core essence of my support philosophy probably won’t change,Continue reading “My Support Philosophy… Done (?)”