The Happiness Engineer Role is Open!

Hi Everyone! I have some big news to share… The Happiness Engineer role is once again open to new applicants! What is a Happiness Engineer? Happiness Engineers are what we call the customer support representatives at Automattic. Our purpose in the company is to engineer happiness, both for the customer and the company. We are […]

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Almost at the End…

Hi everyone! This may have been my largest stint between posts… two weeks! So much has happened in that time. I continue to learn, grow and work through the Trial. As I have just over a week left to go, I thought I would share my thoughts so far and perhaps my goals for the […]

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My Support Philosophy… Done (?)

Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think😉 While the core essence of my support philosophy probably won’t change, […]

Read More My Support Philosophy… Done (?)