Looking through a window at Ben working at his desk

The work and life of a Community Education Manager in Japan

Category: Customer Support

  • My Support Philosophy… Done (?)

    My Support Philosophy… Done (?)

    Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think? While the core essence of my support philosophy probably won’t change,…

  • Be Our Guest: The Disney Quality Service Compass

    Be Our Guest: The Disney Quality Service Compass

    It is the final week before I reapply to the Happiness Engineer position At Automattic! I want to send a big “Thank you!” to all those who have been following my blog this far. And if you’ve just stumbled across this site, please checkout My Introduction to find out what this site is all about.…

  • Delivering Happiness – Part 2

    Delivering Happiness – Part 2

    Hi all! This is a continuation to my last post, “Delivering Happiness – Part 1“. It is a small book review of the book with the same title, by Inghilleri and Solomon. Again, I will try to keep this short and concise, listing only a few other points that stood out from the book. Delivering…

  • Delivering Happiness – Part 1

    Delivering Happiness – Part 1

    Last month, I wrote two posts explaining what I had learned from reading “Exceptional Service, Exceptional Profit” by Inghilleri and Solomon. In this post, I will do a similar thing with another book I was recommended to read, “Delivering Happiness” by Tony Hsieh. Related post: Exceptional Service, Exceptional Profit – Part 1 Related post: Exceptional Service, Exceptional Profit – Part 2 Reading these books, I have finally…

  • Exceptional Service, Exceptional Profit – Part 2

    Exceptional Service, Exceptional Profit – Part 2

    Last week, I wrote my first book review / study notes from reading the book Exceptional Service, Exceptional Profits by Inghilleri and Solomon. (If you missed that post, you can check it out here: Exceptional Service, Exceptional Profit – Part 1) This post is a continuation of that, but I am only going to look at one chapter today. Hopefully this…

  • Exceptional Service, Exceptional Profit – Part 1

    Exceptional Service, Exceptional Profit – Part 1

    As part of my reapplication process, I am reading through a couple books recommended to me in my final email from Automattic. I plan on writing a few posts for each of these books (and the couple other books I am reading through) as a record to myself, too, of what I have gleaned from…