Category: HE Life
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Home Office + Swag
Hi all! I have now been working at Automattic for over a week and things are starting to settle in. While core work is essentially the same to what I was doing in the Trial, everything else feels totally different. For example… I’m starting to put faces and names together of my colleagues! You start…
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Almost at the End…
Hi everyone! This may have been my largest stint between posts… two weeks! So much has happened in that time. I continue to learn, grow and work through the Trial. As I have just over a week left to go, I thought I would share my thoughts so far and perhaps my goals for the…
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DevTools says “He finally found me!”
Hello everyone. Today’s post is a bit more technical. It is about Chrome DevTools… According to Google, the creators of Chrome DevTools… Chrome DevTools is a set of web developer tools built directly into the Google Chrome browser. DevTools can help you edit pages on-the-fly and diagnose problems quickly, which ultimately helps you build better…
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrations…
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My Support Philosophy… Done (?)
Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think? While the core essence of my support philosophy probably won’t change,…
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Be Our Guest: The Disney Quality Service Compass
It is the final week before I reapply to the Happiness Engineer position At Automattic! I want to send a big “Thank you!” to all those who have been following my blog this far. And if you’ve just stumbled across this site, please checkout My Introduction to find out what this site is all about.…