Looking through a window at Ben working at his desk

The work and life of a Community Education Manager in Japan

Category: Support Philosophy

  • The Happiness Engineer Role is Open!

    The Happiness Engineer Role is Open!

    Hi Everyone! I have some big news to share… The Happiness Engineer role is once again open to new applicants! What is a Happiness Engineer? Happiness Engineers are what we call the customer support representatives at Automattic. Our purpose in the company is to engineer happiness, both for the customer and the company. We are […]

  • Exit: The Game – The Secret Lab (Treasure Box 7)

    Exit: The Game – The Secret Lab (Treasure Box 7)

    Ever since I was younger, I have always been intrigued by riddles and puzzles. My favorites are mathematical puzzles, especially if they include some aspect of geometry. The stimuli of trying to solve a puzzle gets me invigorated. When I was in primary school, I made a couple of my own puzzle books. I would […]

  • Books I Read in 2019

    Books I Read in 2019

    Last year, the majority of books I read were to do with my application to Automattic. This year, my goal is to expand the “I Read…” list in both quantity and book topics. The Bible (the new ???2017 version – in Japanese) Exceptional Service, Exceptional Profit; by Leonardo Inghilleri & Micah Solomon Delivering Happiness; by […]

  • Almost at the End…

    Almost at the End…

    Hi everyone! This may have been my largest stint between posts… two weeks! So much has happened in that time. I continue to learn, grow and work through the Trial. As I have just over a week left to go, I thought I would share my thoughts so far and perhaps my goals for the […]

  • Customer Satisfaction is Worthless, Customer Loyalty is Priceless

    Customer Satisfaction is Worthless, Customer Loyalty is Priceless

    Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrations […]

  • My Support Philosophy… Done (?)

    My Support Philosophy… Done (?)

    Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think? While the core essence of my support philosophy probably won’t change, […]