Hi Everyone! I have some big news to share… The Happiness Engineer role is once again open to new applicants! What is a Happiness Engineer? Happiness Engineers are what we call the customer support representatives at Automattic. Our purpose in the company is to engineer happiness, both for the customer and the company. We are […]Read More The Happiness Engineer Role is Open!
Ever since I was younger, I have always been intrigued by riddles and puzzles. My favorites are mathematical puzzles, especially if they include some aspect of geometry. The stimuli of trying to solve a puzzle gets me invigorated. When I was in primary school, I made a couple of my own puzzle books. I would […]Read More Exit: The Game – The Secret Lab (Treasure Box 7)
Last year, the majority of books I read were to do with my application to Automattic. This year, my goal is to expand the “I Read…” list in both quantity and book topics. The Bible (the new 新改訳2017 version – in Japanese) Exceptional Service, Exceptional Profit; by Leonardo Inghilleri & Micah Solomon Delivering Happiness; by […]Read More Books I Read in 2019
Hi everyone! This may have been my largest stint between posts… two weeks! So much has happened in that time. I continue to learn, grow and work through the Trial. As I have just over a week left to go, I thought I would share my thoughts so far and perhaps my goals for the […]Read More Almost at the End…
Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrations […]Read More Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think😉 While the core essence of my support philosophy probably won’t change, […]Read More My Support Philosophy… Done (?)