Books I Read in 2019

Last year, the majority of books I read were to do with my application to Automattic. This year, my goal is to expand the “I Read…” list in both quantity and book topics. The Bible (the new 新改訳2017 version – in Japanese) Exceptional Service, Exceptional Profit; by Leonardo Inghilleri & Micah Solomon Delivering Happiness; byContinue reading “Books I Read in 2019”

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrationsContinue reading “Customer Satisfaction is Worthless, Customer Loyalty is Priceless”

Be Our Guest: The Disney Quality Service Compass

It is the final week before I reapply to the Happiness Engineer position At Automattic! I want to send a big “Thank you!” to all those who have been following my blog this far. And if you’ve just stumbled across this site, please checkout My Introduction to find out what this site is all about.Continue reading “Be Our Guest: The Disney Quality Service Compass”

Delivering Happiness – Part 2

Hi all! This is a continuation to my last post, “Delivering Happiness – Part 1“. It is a small book review of the book with the same title, by Inghilleri and Solomon. Again, I will try to keep this short and concise, listing only a few other points that stood out from the book. DeliveringContinue reading “Delivering Happiness – Part 2”

Delivering Happiness – Part 1

Last month, I wrote two posts explaining what I had learned from reading “Exceptional Service, Exceptional Profit” by Inghilleri and Solomon. In this post, I will do a similar thing with another book I was recommended to read, “Delivering Happiness” by Tony Hsieh. Related post: Exceptional Service, Exceptional Profit – Part 1 Related post: Exceptional Service, Exceptional Profit – Part 2 Reading these books, I have finallyContinue reading “Delivering Happiness – Part 1”

Exceptional Service, Exceptional Profit – Part 2

Last week, I wrote my first book review / study notes from reading the book Exceptional Service, Exceptional Profits by Inghilleri and Solomon. (If you missed that post, you can check it out here: Exceptional Service, Exceptional Profit – Part 1) This post is a continuation of that, but I am only going to look at one chapter today. Hopefully thisContinue reading “Exceptional Service, Exceptional Profit – Part 2”