Looking through a window at Ben working at his desk

The work and life of a Community Education Manager in Japan

Tag: books

  • The Psychology of Money

    The Psychology of Money

    This book isn’t about investing, or specific tactics to get wealthy. Rather, it is a compilation of stories centered around general concepts regarding money that are universal to the majority of people living in the monetized economy. Each chapter is fairly short, and the author’s quick and direct delivery style kept me turning the pages.

  • Books I Read in 2019

    Books I Read in 2019

    Last year, the majority of books I read were to do with my application to Automattic. This year, my goal is to expand the “I Read…” list in both quantity and book topics. The Bible (the new ???2017 version – in Japanese) Exceptional Service, Exceptional Profit; by Leonardo Inghilleri & Micah Solomon Delivering Happiness; by […]

  • Customer Satisfaction is Worthless, Customer Loyalty is Priceless

    Customer Satisfaction is Worthless, Customer Loyalty is Priceless

    Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrations […]

  • Be Our Guest: The Disney Quality Service Compass

    Be Our Guest: The Disney Quality Service Compass

    It is the final week before I reapply to the Happiness Engineer position At Automattic! I want to send a big “Thank you!” to all those who have been following my blog this far. And if you’ve just stumbled across this site, please checkout My Introduction to find out what this site is all about. […]

  • Delivering Happiness – Part 2

    Delivering Happiness – Part 2

    Hi all! This is a continuation to my last post, “Delivering Happiness – Part 1“. It is a small book review of the book with the same title, by Inghilleri and Solomon. Again, I will try to keep this short and concise, listing only a few other points that stood out from the book. Delivering […]

  • Delivering Happiness – Part 1

    Delivering Happiness – Part 1

    Last month, I wrote two posts explaining what I had learned from reading “Exceptional Service, Exceptional Profit” by Inghilleri and Solomon. In this post, I will do a similar thing with another book I was recommended to read, “Delivering Happiness” by Tony Hsieh. Related post: Exceptional Service, Exceptional Profit – Part 1 Related post: Exceptional Service, Exceptional Profit – Part 2 Reading these books, I have finally […]