Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrationsContinue reading “Customer Satisfaction is Worthless, Customer Loyalty is Priceless”